SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries, we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive in your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contain your tracking information. If you haven't received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us, and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be canceled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be canceled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of mycharmi (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://mycharmingplace.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Excellent mat, thank you)
great great great! just as described and as in the picture. actually better than I expected great for the dog water and food plate and also good for shower. I reccomend.
As described, it is absorbant and not slippery, I'm happy with the purchase, , no issues with the store, recommended
The mat is super, very soft
Nice and soft
Rug cute, soft.
Came quickly, thanks, soft, and how to serve will look
The parcel was about a month. Everything came safely and safely. For its price an excellent mat. On the tile does not slip. Soft, pleasant to the touch. I recommend both the product and the store.
just perfect! same product as the store in my country but 3 times cheaper!
Excellent mats for your money! Profitable purchase, i advise!
Came the rug in the usual transport. Package. Everything is fine, soft, the base is rubberized, and with holes.
Packing is standard. The mat is soft. Everything corresponds to the description. Water absorbs quickly. The color is not red, but closer to burgundy which is even better :)
the item arrived a bit creased but that's due to transport and after a while of use will go away. my son loves it
Great mat, soft to the touch
I ordered for my feet in the shower. The color is suitable, here is the size of the picture looks more. Well, it's not scary. In use i do not know yet, then i will add. Bottom rubber. The store was in touch all the time. Thanks to her.
Excellent mat, stitched slightly crooked, but not particularly noticeable, the threads do not stick out, the edges are processed well, the bottom is a little rubberized, does not slip. Thank you to the store.
Okay. okay. Order on April 14 received on May 7 in France.
Fast delivery, easy tracking. Very cute.
***A1**Seller***Everything**as**Described***A1+***