SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries, we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive in your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location | *Estimated Shipping Time |
---|
United States | 10-30 Business days |
Canada, Europe | 10-30 Business days |
Australia, New Zealand | 10-30 Business days |
Central & South America | 15-30 Business days |
Asia | 10-20 Business days |
Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contain your tracking information. If you haven't received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us, and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be canceled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be canceled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of mycharmi (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://mycharmingplace.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
It came in a film, but everything is fine, no chips, no scratches. I ordered it as a gift, but it is so beautiful that I will also order it myself! :)
Wonderful plates! Light, very original, recommended!
Perfect, THIS IS MY FAVORITE STORE!
Excellent. Delivery is fast, about 1,5 weeks.
The parcel was almost weightless! The plates are neat and, as in the picture, beautiful. Smooth surface. Packed in paper and carton sealer. I brought the courier home. Fast shipping. Very happy with the purchase
They are beautiful! Perfect! The texture is beautiful, color. Recommend!!!
Very good goods!!! The plate fully corresponds to the description! The size of the plate fully corresponds to the description! No defects. The plate really liked it. We will order more!!! Recommended Product!!!
Very beautiful, cute, pleasant to the touch plates! I liked it very much. Each was neatly wrapped. I recommend the store and the goods to buy! Thank you!
The goods to Moscow came very quickly, in 4 days. Plates are excellent. They look beautiful. Smooth wood
Speedy delivery, wonderful things, I'm thrilled! Thanks to the store!
Nice plate. Packed in several layers of WFP, reached in a week. Pro Price: If you have no familiar pillar (etc), then order will cost as much as MB more expensive
Пришли разного цвета , сначала расстроилась , так как заказывала комплект из пяти штук , но потом натерла их вазелиновым маслом и стали все одного цвета
Я очень долго хотела купить эти тарелки, но для меня это было дорого. Но с купоном Али и распродажей весь комплект получился за 2400. Я очень довольна тарелками! Тарелки деревянные, полированные. Вода с них скатывается, вытирать их легко. Еда на них выглядит красиво, я в восторге!! Доставили до двери СДЭКом.
шикарные подносы. очередь красивые и аккуратные. после обработки средством стали ещё и чуть более глянцевыми.
Продавец быстро отправил товар. Товар хорошего качества. Рекомендую
Тарелки замечательные. Упакованы на совесть, постороннего запаха не было, гладкие, стильные
Невероятно крутой комплект. Сделан очень качественно, текстура однородная, все тарелочки в одном тоне. Приятные на вес- не тяжелые, не легкие, то что надо. Никакого запаха нет. Доставка до Москвы 2 дня. Я доволен как слон!
Круто, довольна
Super delivery to Moscow the next day after order. The color is very different. The size, as usual, turns out to be slightly smaller than expected. I took you a photo with a usual soup spoon, so that it would be clearer. But in general, pretty, although in the smallest plate little sense.
тарелки не плохие, но оооооочень долгая доставка, два с лишним месяца, дерево тонковато. пришли в хорошей упаковке, без запаха. до этого заказывала подобные тарелочки были из дерева потолще и покрыты лаком защитным. самая маленькая отличается по цвету, а на самой большой есть стык, то есть дерево склеяно, что не очень приятно. за такую цену, качество хотелось бы получше...
Everything is fine! Thank you!!!
Great Wood! Thank you very much
Plates are chic. Lungs. Smooth. I use it with pleasure. For bread, cookies. Came for a month. This is taking into account the current delivery situation very quickly.
Expensive but the goods it is worth a great thank you very much
Super :-) Love it!!!