SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries, we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive in your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contain your tracking information. If you haven't received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us, and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be canceled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be canceled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of mycharmi (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://mycharmingplace.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Corresponds to the description and expectations. It was a month
Very beautiful set and very fast shipment! Delighted.
so excited for this order! First of all, I had made a mistake and had order twice the same order. I informed the store and then they canceled the second-order and they gave me my money back. The tracking information was always updated. They sent the parcel with a good post company. And then... finally when I opened the package... I felt so excited! each piece was inside in a case... I didn't find either one scratch! well done and keep working so professionally! thank you so much ❤️
SUPER!!! Beautiful, very good material, I will buy again.
It arrived before a month, and zero error. Packing is also very nice.
Beautiful! I haven't used them yet but individual packaging is great! If I get good I'll buy more
Thank for the quick delivery, the cutlery set looks great!
Compliant product, arrived very quickly, thank you!
I order a second time! always quickly bring straight home. My in the dishwasher and everything is OK) Thank you very much
Packed in the form of excellent, shipping took more renewed and a half, but it's about. Total OK
Wonderful service! Very well packaged. Very good communication with the store
perfect cutlery ;)
They're gorgeous! I fell in love with them! It is very convenient to use! I recommend buying the product of this store! Delivery to the apartment!
Cutlery is happy, and this was a pre-order of large spoons, as tea well is very small for the cups we use from Ikea)))
I order a second time. Beautiful, heavy kitchen appliances
Very nicely packed and arrived on time I paid 15 tl customs tax.
Excellent, am very happy. Better than expected. Loved However took 40 days to Arrive and Angola.
It's my 3rd order, they are very glamorous, thank you
Perfect
Thank you, so fast, very nice for such delivery.
Externally very cool. Packed sooo well, sweating while opened. At the expense of convenience, well, it's individually. It was convenient for me to bring it sideways and tilt the spoon into my mouth. In the mouth, you can shove, but only if in a spoon broth and there is no slide from the grounds