SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries, we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive in your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contain your tracking information. If you haven't received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us, and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be canceled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be canceled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of mycharmi (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://mycharmingplace.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The product came quickly to voronezh, well packed, the parcel is not deformed, i liked everything, i have not installed it yet, i hope when installing the minuses will not show, i recommend this store, thank you.
Very fast delivery. Looks great.
Delivery 4 days to the house Installation to madness simple Chic looks and works
The mixer came very quickly. beautiful. after installation i will add a review.
Received for a week, the real mixer corresponds to the picture. We will try in business
excellent
Excellent crane, packing reliable, fast delivery! Everything is super, i recommend!
The mixer came for a week in the samara region, sooo beautiful and heavy, the material is brass, the store sociable :) until installed, then i will add a tip
The parcel came quickly, the store is well done.
Just super
good parts thank you
10 stars product and store!! Thanks
I'm in love with this tap, thanks
Heavy. Looks good.
Very good product I recommend it
The product description corresponds, looks really good. It seems a bit too big, but it matches dimensions in the shop, so nothing to complain. After installation, I will add a review and a photo. Thank you store!
In samara ordered 16 received on may 23 with delivery by courier to the house. The crane looks more massive than in the photo, wide and heavy, money for such is not a pity)
perfect like I expected. Thanks
Magic mixer, I'm in love with him. As, however, everyone who comes to visit, even the plumber appreciated :) The installation is quite light, it works without complaints, it looks gorgeous!!
Everything is fine.