SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries, we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive in your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contain your tracking information. If you haven't received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us, and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be canceled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be canceled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of mycharmi (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://mycharmingplace.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Products are like in photos. Fast shipping. Thanks
Great product. Good tracking
I had ordered two previous sets, I needed a small spoon, the very attentive store sent it to me on my other order, very happy
Track tracking. The product corresponds to the description. Many thanks to the store for the fast delivery. Soon I will still order from this seller.
The design, material, and weight of each cover are very well, I am very satisfied with my purchase. The products arrived before the estimated time.
Overall great! Worths each penny. It came very fast
Esu patenkinta kokybe. Atrodo gerai, nera jokiu pazeidimu. Atkeliavo laiku, or tai buvo svarbiausia.
Brought the courier home. Came in for 2 weeks. Metal, heavy. There are convenient with them. Only a teaspoon rather Coffee, Drown in My mug)
Everything is fine. Delivered the courier straight home, took to the test. I'll see how in the process of operation. I'll order more.
This is the best thing that I ever ordered in My Charming Place!!!! More beautiful cutlery is difficult to imagine. They arrived in 2 (!) weeks. Who still doubts to take or not, take without thinking. This is very cool!!! Many thanks to the store. I'm delighted! I recommend unequivocally ❤ Thank you!
I ordered them on 11.11 they arrived to Mexico on 02.12. They came very well protected. Each piece is individually packed in very useful plastic bags. I am very happy with this purchase. I will order again.
Before Krasnoyarsk for 17 days, delivery sdek to the apartment, the goods were tracked. Heavy and large devices, really liked.
The set is super, came well packed. I ordered 11.11 received in NYC 27.11. I think super fast! In use hope everything will be fine
The set is very beautiful. Without a stamp behind you can take unequivocally. Delivery to the apartment in hand.
I paid the customs fee 14.5 because a package was made thanks for that I said 2 sets very heavy and firm regret I will also tell the store Thank you very much
They look great, rocking. Come quickly. My Charming Place, thanks!
Very fast delivery and super boxed because each separately
Super! The devices are heavy as I like. They look like the picture. I do not know, however, how they will behave in the dishwasher. I will add later feedback.
Super!!! No comments. It was about a month. I'm very happy! Each device is packed! Thank you store! I recommend.
Delivery to the apartment. Set intact and safe. I write a second time because I liked the use.
Cutlery arrived after a month. But worth it. Everything looks perfect.
The devices are excellent, the paint is slightly not exactly, otherwise there is no question about the product. Delivery sdek to the apartment. To st. petersburg about a month
Very pretty, colors as in the photo. We will see if the cutlery hold in the duration
Very beautiful and fast delivery
Came quickly on 2 weeks. Wrapped properly no scrathes, every single piece was in little plastic bag.