SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries, we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive in your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location | *Estimated Shipping Time |
---|
United States | 10-30 Business days |
Canada, Europe | 10-30 Business days |
Australia, New Zealand | 10-30 Business days |
Central & South America | 15-30 Business days |
Asia | 10-20 Business days |
Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contain your tracking information. If you haven't received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us, and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be canceled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be canceled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of mycharmi (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://mycharmingplace.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
cute!!very good!!thank'you!!
Excellent and beautiful
I got devices for one person. I was pleased. Everything is fine
This is super-mega fast delivery, it came to Volgograd in 6 days. The goods were delivered by the Courier home, which pleasantly surprised. Everything came whole, not scratched. Very cool devices, I will definitely order more. All devices came in individual packaging and pupyrke. Definitely recommend!
Beauty❤Everything has come, wrapped in several layers
A set is excellent. Love it!
Genuine mega happy! Without damage within 2 weeks receive! Very decent and firmly! Sharp blade and lies well in hand! Fabulous!!
Super fast shipping! Very beautiful and stylish set, I'm delighted
The order came for 5 days. Very beautiful set. Thank you)
Amazing devices, even better than expected. Sent sdeck pretty quickly.
Stylish devices! Fast shipping! It looks expensive, massive. I downloaded the video review on my blog @ irilook.
Look cool! Heavy, beautiful. Until they used-we admire.
absolutely speedy delivery ❣gorgeous cutlery, thanks!
Cutlery are beautiful, comfortable to use. Soup spoon is super! Wish that no widelczuków dough.
Все соответствует фото! Все красиво! Шло долго около 2 мес в Украину
Доставка заняла чуть больше месяца, все отлично упаковано. Приборы выглядят очень достойно. Для сервировки самое то. Посмотрим как будут вести себя при использовании.
producto llegó en excelentes condiciones, es exacta su descripción, vendedor responde a todas las dudas y contesta a tiempo, 100% recomendable
Заказ был сделан 23 июня 2020, посылка пришла СДЭК–ом 15 июля во Владивосток. Покупкой полностью довольна. Ранее заказывала одну столовую ложку, тестировала металл. Позолота не стёрлась, не облезла, так что пришло время заказать весь комплект. Единственный минус – тонкая ручка. У мужа кисти больше и ему немного не удобно держать прибор в руке. Но со временем наловчился! Продавца и товар рекомендую!
Beautiful set, steel thick. In places it is not perfectly sanded, but it is rather picky. The price, of course, is not low, but it looks bomb-free.
I ordered the second time, I liked it very much. Made very neat. I use the first spoon for six months, not darkened, not hugged.
Long delivery 1 month to israel
Spoon as pictures. It's quite thick and heavy, with a delicate thin handle.
Spoons super!!!! And how convenient it is to feed the child and eat!!!
A+++
I requested 2 different variation of color Gold & they sent exactly as Requested so I can choose which one I prefer. Arrived faster than expected. This store is TRUSTWORTHY ! I reordered 8 sets of Cutlery Dinnerware & they even give me Discount. Very nice & easy to Deal with. Can I give you 10 stars instead?