SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries, we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive in your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contain your tracking information. If you haven't received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us, and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be canceled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be canceled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of mycharmi (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://mycharmingplace.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Pillows are perfect, in color, all class, soft, fluffy. Came for a little less than a month. We really liked it with my daughter). Size corresponds. Thank you, store.
The case is super pretty, just as I expected it.
Very cute pillowcases, worthy of dense material. Sewing neat. Delivery is short. Thank you!
Simply gorgeous cushion covers. Fast delivery and very well packaged. I sincerely recommend
Perfect!!!!!
The pillowcase is great, thick material (feels like canvas). Looks like the picture. Arrived fast!
A good cover, very dense, difficult to iron after washing
Cover for pad perfect exactly as the picture
The pillow is nice, the fabric is a little hard, it’s a natural canvas fabric, but I like the rough look.
It’s a great product! I like it so much
great product!
Very quick delivery, the pillowcase itself is very neatly sewn, you will not stick even to the internal processing of seams, 5 points. The only thing when you look at the picture is the impression because of the fluffy inserts that this is a gentle tactile product, it is not. The pillowcase is made of technical twill, who is not aware of the fabric this harsh, but is absolutely natural. In my case, on the background of flax it is in a single ensemble to look organic, the only thing to such a padushka does not arise is the desire to stick his cheek, the exclusively decorative function is worn. But spectacular, textured and again Cotton no pellets.
The colour is bit darker than in the pictures. Weirdly enough somehow the pattern makes the pillow cover very unsymmetric, see pictures for what I mean, but other than that it’s ok.
As the store and photos indicate! It's super nice! Very happy with the purchase
Just great! I'm so happy, arrived quickly and looks exactly like in pictures. Perfect!
The pillow as exactly the same as on the picture. Very good material, pleasant to touch, looking amazing. Thank you a lot!
Just as described. I used bigger pillow inserts to make them puffier.
In the photo, the store looks bigger. But I already liked it. Such cute fringe and tassels! Colonial style. Sewn neatly, the fabric is cotton, rough, as expected. The size of my pillowcase is 31*49 cm. All. Ordered 20.06, came 15.07.
Cushion well trimmed, fits well with the washing machine and dryer
Product exactly as described, strong material and good finitions, I’ve got 3 of this collection and I love it- thank you